Switching internet providers can feel like a hassle, but it’s often worth it—especially if you’re facing rising bills, slow speeds, or poor customer service. However, before making the leap, it’s important to understand your needs, what other providers offer, and how to avoid hidden costs or service gaps during the transition.
Here’s what to consider before making the switch.
- Compare Speeds, Not Just Price
A cheaper plan isn’t a better deal if it can’t support your usage. Start by testing your current internet speed using tools like Speedtest by Ookla or Fast.com. If you’re streaming, gaming, or working remotely, look for providers that offer speeds of at least 100 Mbps for households with multiple users.
Use BroadbandNow to see which internet service providers (ISPs) are available in your zip code and compare speed tiers.
- Read the Fine Print on Data Caps and Contracts
Some ISPs advertise “unlimited” plans but enforce data caps or throttling after a certain threshold. Make sure to check the fine print to see if your usage habits could trigger slowdowns or overage fees.
Also review whether the plan includes a term contract. Many providers offer a discount for the first 12 months, but you may face early termination fees if you cancel before the term ends.
- Ask About Installation and Equipment Fees
Switching providers may involve a professional installation fee, or you might need to rent or buy a new modem/router. Ask whether you can use your own equipment and confirm if there are any additional setup charges.
- Verify Service Availability and Reviews
Just because a provider advertises in your area doesn’t mean they offer reliable service at your specific address. Look up your exact location and read recent customer reviews on platforms like Trustpilot or Consumer Reports to evaluate service quality and outage history.
- Time the Switch Carefully
Avoid service gaps by scheduling your new service to overlap with the old one by at least 24–48 hours. This allows time for installation, equipment setup, and troubleshooting in case of delays. Once the new service is live, contact your old provider to cancel without overlapping fees.
- Watch for Bundle Deals—But Don’t Overcommit
Bundles with TV or phone service may lower your internet rate, but make sure you actually need the extras. Sometimes standalone internet plans cost slightly more upfront but save money long term if you don’t use cable or landline.
Check providers’ online deal pages or third-party trackers like Connect Home Services to find new customer promotions.
- Know How to Handle Your Old Account
Return all rented equipment on time to avoid fees, and ask for written confirmation of account closure. If your former ISP owes you a credit or deposit refund, make sure to track the timeline and request written confirmation.
- Use Cashback Apps When Paying Setup Fees
If your new provider accepts bill payment via gift cards, you can potentially save by using platforms like Fluz. For example, if you’re setting up AT&T home internet, you can earn cashback with an AT&T gift card when paying activation fees or your first monthly bill. While not all providers support gift cards, it’s worth checking for those that do.
Visit the Fluz homepage to explore available telecom merchants and real-time cashback rates.
Final Thoughts
Switching internet providers can save money, boost speed, and improve service—but only if done strategically. By researching plan terms, avoiding hidden fees, and using smart payment tactics, you can make the most of your switch without regrets.
